Customer-Focused Innovation and the New Sears Auto Experience

Jon Otterberg, Sears Automotive CFO; Marie Lafkiotes, Sr. Director Digital Strategy, Sears Automotive; Franco Zizzo, RVP Central Region, Sears Automotive; Brian Kaner, President, Sears Automotive; Edward Tiesenga, Village Trustee; Riccardo F. Ginex, Village Manager; Charlotte Pruss, Village Clerk; Robert Kallien, Director Development Services; and Suzanne Cook-Beres, GGP Property Manager.

Left to right: Jon Otterberg, Sears Automotive CFO; Marie Lafkiotes, Sr. Director Digital Strategy & Operations, Sears Automotive; Franco Zizzo, RVP Central Region, Sears Automotive; Brian Kaner, President, Sears Automotive; Edward Tiesenga, Village Trustee; Riccardo F. Ginex, Village Manager; Charlotte Pruss, Village Clerk; Robert Kallien, Director Development Services; and Suzanne Cook-Beres, GGP Property Manager.

Americans like taking their car in for service about as much as they like going to the dentist. Sears Auto Centers is on a mission to change that starting with testing a new store concept that features an interactive customer experience. We unveiled it recently at the grand re-opening of the Sears Auto location at Oakbrook Center mall in the Chicago suburbs… Continue Reading »

Sears Brings Powerful Digital Innovation to Appliance Shopping Experience

Our customers have told us that they like to start their product research online but they still want to physically interact with the products in our stores, especially for larger items such as appliances.  As the Foothills Mall in Fort Collins, … Continue Reading »

Just the Facts – Our Apparel Business

Earlier this week, an industry trade magazine alleged that we’re not “engaged” in our apparel business. Nothing can be further from the truth. Effectively managing and improving the operating performance of our apparel business is one of Sears … Continue Reading »

Sears Holdings Receives 90th Anniversary Diamond Award by the Better Business Bureau

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Sears Holdings received the 90th Anniversary Diamond Award honoring the 90 year relationship between Sears and the Better Business Bureau of Chicago and Northern Illinois on March 24, 2016, at the 90th Anniversary Dinner Meeting in Chicago, Illinois … Continue Reading »