Update on Online Layaway Issue

We are in the process of contacting our customers and members who have received inadvertent cancellation notices for their online layaway contracts.  This issue is specific to online layaway contracts for ship to home and does not impact in store layaways … Continue Reading »

Is something a “failure” if other successes come from it?

“One thing is clear,” says the 14,297-word story in Crain's Chicago Business, “Sears can't survive unless it becomes a different company. From the start, Sears has been a merchandise-driven company, selling what it thought consumers wanted to buy. Now, it must become a market-driven company – one that asks consumers … Continue Reading »

Shopping Made Simpler – Then and Now

Sears Integrated Retail Infographic

This holiday season, the National Retail Federation projects online shopping to hit an all-time high with 56 percent of customers planning to shop online. As more Americans look to shop on their terms – anytime, anywhere, and in any way these choose, Sears is continuing to innovate around integrated retail to anticipate member needs. The following illustration provides an at-a-glance view of the evolution of shopping and how Sears is leading the way … Continue Reading »