At Sears Holdings we are on a mission to making shopping more convenient for our members and customers. We continue to develop new and unique integrated offerings to help our members shop the way they want to shop.
When it comes to shopping for clothes or shoes, fit is so important. Many online shoppers want to try an item on or see how it will fit before they purchase it. To that end, we are making shopping for clothes and shoes more convenient with our new Shop Your Way® member exclusive service called Reserve It. Reserve It is a free service that allows you set aside up to six items for 48 hours in our stores. Reserve It is great when you’re not sure which size you want; you can hold two sizes of an item and try them on before you buy. Or if you are short on time, you can browse items on sears.com, select multiple outfits and we’ll pull your size. When you arrive at our store, we’ll have your items set aside, ready for you to try on or purchase. We’re always working to create more convenient experiences for our members. With this new tool, you’ll never have to search for an item in the store again.
Here’s how it works.
- When browsing clothing and shoes on sears.com, select the Clothing or Shoes category. Then select your local store so you can see all the items available in your local store.
- From here, you can filter by size, color or brand, to narrow down to the products that you are looking for.
- Eligible items will have a “Reserve It” button right on the page.
- Click the “Reserve It” button and you will be asked to log on or create an account. Reserve It is a Shop Your Way member exclusive so if you’re not a member you can quickly sign up; it’s free.
- Select the color, size and the store where you would like the item to be held. Then confirm your information and click “Reserve Product.”
- An email and a text message will be sent to you once your items are ready. Bring your confirmation email to the “Reserve It” area located in the women’s department to receive your items.
- Your items will be tagged and held in the “Reserve It” area for 48 hours.
- Once you’ve tried on your Reserve It items and have made your decision, proceed to the checkout line. A store associate will scan your confirmation email, which automatically populates your items, and select the items you are purchasing.
It’s that easy!
As we have been testing this service we are already hearing great feedback from our members. Here are a few examples of what our members are saying:
- “I absolutely love the new Reserve It option!!! It was so easy to pick what I wanted online and reserve it. Having it there ready for me in store to try on was the absolute best experience! So convenient I didn’t have to go browsing for a long time in store because I was able to do that online when I had time and lucky for me the shirt I reserved was the last one in my size! Will definitely use Reserve It again and recommend to everyone!”
- I had two sizes reserved, one a large and one extra large. The large fit perfectly and I bought it.
- “I reserved two pairs of boots …. I tried them on and bought one pair. Really great system.”
- “It was very nice to be able to go right to the rack and find the things that I had reserved. “
To learn more about Reserve It, visit the Shop Your Way YouTube channel to:
- See how Reserve It works: http://youtu.be/sXzFu137KKg
- Hear feedback from some of the first Shop Your Way members to try out the new service: http://youtu.be/mmvP4EgvGaQ
This is another way we’ve enhanced our members’ shopping experience to make it easy and seamless. For more information visit www.sears.com/reserveit.
We look forward to seeing you online and in our stores as we continue to expand our integrated retail capabilities to save you time and make your shopping experience more convenient.
Leena Munjal is SVP of Member Experience and Integrated Retail.