At Sears Holdings, we pride ourselves on our commitment to innovation in serving, delighting and engaging our members. As the leader of the Consumer Electronics business, I am constantly searching for new products and services that will excite our members and improve their lives. With technology allowing more and more products to become connected, the feedback from members is clear—members want more products and services that help them manage their family’s health, home and entertainment, at any time and from anywhere.
To meet this growing need, we recently introduced Connected Solutions, three experiential shops that bring together one of the most authoritative assortments of smart, connected home and personal automation products in the industry. Powered by Shop Your Way, these shops feature the latest devices for connected living. As a member-focused organization, we will help our members learn how to monitor and operate their garage door with an internet-enabled smartphone or mobile device, check in on their kids while out on a date, get a perfectly grilled steak while entertaining guests and track their fitness goals from the palm of their hands.
Located at the Sears stores in Schaumburg, Vernon Hills and Oak Brook, Illinois, Connected Solutions shops offer a dedicated and trained sales team whose mission is to help our members discover and learn about how these products function and how they can be managed at the touch of a finger from just about anywhere. Sears is uniquely positioned to lead this category given our presence in millions of American homes, our dominance across the appliance, fitness and tools categories and our knowledgeable associates.
With the connected solutions industry projected to generate hundreds of billions in sales over the next five years, we recognize the vital role connectivity will continue to play in peoples’ lives. We are presenting products ‘up and running’ enabling our customers and Shop Your Way members to discover and learn how they connect, work and fit into their daily lives. No one else in retail is doing this today.
To ensure that members will have the option to shop these products and services any time, we created a Connected Solutions page with an expanded assortment of the great products and services featured in the Connected Solutions shops. Our online product pages, filled with rich content and product information, will help members find the perfect product to fit their needs all from the comforts of their own home. Coming soon will be a Connected Solutions mobile experience to allow members to shop and browse while on the go as well!
I invite you check out one of our Connected Solutions Shops or visit the Connected Solutions website and see how Sears is utilizing the power of Shop Your Way and Integrated Retail technology to get and keep our members connected!
Jim Pearse is the Vice President and Chief Operating Officer for the Consumer Electronics business unit at Sears Holdings Corporation.