Sears Launches New Service to Connect Online Shoppers with In-store Product Experts

Purchasing a new refrigerator, oven, or washer and dryer for your home isn’t something you do every day. With new features, new technology and new brands, you may feel overwhelmed as you begin your search for the perfect appliances. As the number one appliance retailer, Sears carries the top 10 brands and, as the home of Kenmore for over 100 years, we understand how our members shop for appliances better than any other retailer.

Sears has made it even easier to research and buy an appliance by putting help literally at your fingertips. Meet with an Expert lets you schedule a visit with a knowledgeable associate in your local Sears store directly from as you’re researching online. When you show up for your scheduled visit, they will already know what you’re interested in and can help you narrow your selection and find the right product to fit your needs.

Here’s how Meet with an Expert works:

  1. Visit, find an appliance you’re interested in and simply click on the “Meet with an expert in our store” link.
    Meet the Expert webpage
  2. Pick the store you want to visit and fill out some basic contact information so we can reach out to you.Meet in our Stores
  3. Select your preferred date and time to meet with an Appliance Expert.
    Schedule to Meet with an Expert
  4. A Sears associate will personally contact you to setup your visit and if your schedule changes, your Appliance Expert will help reschedule your visit.
  5. Simply show up at your selected Sears store at your scheduled time and your Appliance Expert will be ready to greet you and answer all of your questions.

Meet with an Expert in store

At Sears, we want to make your purchasing process easier. We’re here to help you get exactly what you need. Give Meet with an Expert a try today; get expert answers and product insights with our best-in-class service.

This brief video explains the process:

For more information visit*

*This service applies to home appliance products within Sears Full Line Stores.


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