We are in the process of contacting our customers and members who have received inadvertent cancellation notices for their online layaway contracts. This issue is specific to online layaway contracts for ship to home and does not impact in store layaways.
Here’s what we are doing:
- We have processed refunds for cancelled items and our customers and members will receive these refunds soon, if they haven’t already
- We are working to find the items that were identified as out of stock – and if we can find them we will provide those items for free and ship at no cost
- If we don’t have those items, we will provide an e-gift card that can be used toward the purchase of items in the amount equal to the items cancelled in their order
We are very sorry that this has happened – and we know this is a special time of year for families. We are working hard to make things right.