We’re pleased to announce that Sears Auto Center and Amazon are expanding their partnership nationwide, including Alaska and Hawaii. This program provides full-service tire installation and balancing for customers who purchase any brand of tires—including DieHard—on Amazon.com with the Ship-to-Store tire solution that is integrated into the Amazon.com checkout process.
In May, Sears Auto Centers and Amazon began offering customers who buy tires on Amazon.com the option to have them installed at their local Sears Auto Center. After a successful launch in 47 Sears Auto Center locations within eight metropolitan areas, we expanded the availability of the tire installation service to an additional 78 stores in June and more stores in August. And we are now proud to offer this service nationwide.
The Sears Auto Center in San Bruno, California (Store 6909) is leading the company with the most Amazon orders. Auto Center Manager Julio Estrada spoke with us in regards to his store and the Amazon partnership. Julio estimates they get at least four to six Amazon customers each day.
“I love the fact that it’s a completely different customer to us,” Julio said, referring to the customers who come in because of their Amazon tire purchase. “They love the 60 minute, next day installation on their tires.”
Julio said that these customers want to better understand their cars, so our technicians use this opportunity to educate them. The store has a special room for the Amazon customer to go over their tire purchase with a technician to ensure the correct tires were selected, and to see the product prior to installation. As an added benefit, Sears Auto Center conducts free multi-point Performance Snapshots to ensure 100 percent customer satisfaction.
“We are seeing a lot of incremental business with our recommended services. It’s a win-win in every aspect,” Julio said.
Customers who are interested in ordering tires can select the tires on Amazon, the Sears Auto Center location and the preferred date and time for the tire installation. The Sears Auto Center then contacts the customer to confirm their appointment. It’s as easy as that!
Sears Auto Centers is proud to offer this service to customers through a nationwide network of locations conveniently located across the U.S. Please visit the Sears Auto Center site for our services, locations and exclusive deals.