Sears Holdings has been selected as a recipient of the 2015 Better Business Bureau’s Torch Award for Ethics in the Marketplace for Chicago and Northern Illinois. To qualify for this prestigious award, a company must demonstrate its commitment to high ethical standards of behavior and provide documentation in management practices, customer / vendor / supplier / shareholder relations, marketing / advertising / communications / sales practices and reputation within industry and community.
Thank you to our team of Regulatory Complaint Specialists for maintaining our exemplary response ratings with the Better Business Bureaus and exemplifying our Members First cultural belief. When our members and customers have an issue that needs resolution, this team handles individual customer complaints received nationwide from any governmental regulatory agency and Better Business Bureau.
Dana Shoulders, manager of the team, also added, “I would like to call out each and every member of my team for all the hard work they do and the high volume of cases they manage while maintaining a 100 percent response rate and commitment to integrity. All of us are focused on our customers’ experience by doing everything we can to improve our interactions with them.”
Congratulations to our Corporate Recovery and Compliance team! Achieving the Torch Award is a great recognition for SHC and your work.