Mitch Bowling, chief executive officer, Sears Home Services, is bringing about culture change to the nation’s number one provider of appliance services.
Introducing a new concept earlier this year of One Member, One Platform and Infinite Solutions, Mitch is redefining how Sears Home Services comes together as a team to provide excellent service to our customers.
“If you consider everything that makes a house a home and the potential needs of our members, they are endless and always evolving,” says Mitch in his recent podcast.
For more than 70 years, Sears Home Services has offered services for heating and cooling, window replacement, kitchen and roofing remodels, cleaning and lawn and garden services as well as appliance repair and maintenance. The business boasts the largest team of service technicians in neighborhoods throughout the U.S. Sears Home Services is a key differentiator for Sears Holdings Corporation, because it provides an opportunity to not only service the products sold, but also build deeper relationships with customers and members.
Since joining the team in November 2017, Mitch has brought new ideas about what it means to be the nation’s leading in-home service provider.
In this podcast, Mitch talks about the cultural initiatives of Sears Home Services, his team’s 2018 objectives and the importance of a five-star member rating.